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TPRC Recruitment

Privacy Policy

Last updated: August 2026

1. Introduction

TPRC Philippines Recruitment ("TPRC", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tprc.com.au and use our recruitment services across Australia, New Zealand, and the United Kingdom.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, and postal address
  • Professional information: work history, qualifications, trade certifications, skills, and references
  • Immigration details: passport information, visa status, and work rights documentation
  • Employer information: company name, industry, ABN/ACN, workforce requirements, and contact details
  • Website usage data: IP address, browser type, pages visited, and cookies

3. How We Use Your Information

We use your personal information to:

  • Match candidates with suitable employment opportunities
  • Process recruitment applications and visa sponsorship documentation
  • Communicate with you about job opportunities, services, and updates
  • Verify qualifications, references, and work rights
  • Comply with Australian, New Zealand, and UK immigration and employment laws
  • Improve our website and services
  • Send newsletters and marketing communications (with your consent)

4. AI Voice Qualification Calls

If you are an employer enquiring about our services, you may choose to speak with our AI workforce assistant instead of filling in an enquiry form. Using the assistant is always optional, and an enquiry form and our direct contact details remain available.

During and after the call we collect:

  • a recording of the call, including your voice and the assistant's, captured only after you give your consent on the pre-call check;
  • a written transcript of the conversation;
  • the contact details you provide: your name, business name, your role, your email address and your phone number;
  • what you tell us about your workforce needs, including the roles you are trying to fill, how many, where the work is based, and the pay you are offering.

We use this information to prepare a written summary and a personalised presentation for your business, to brief the person who follows up with you, and to improve the assistant.

After the call, an automated system analyses the transcript to produce an internal summary of your requirements and an assessment of how well our services fit them. This does not produce any decision about you as an individual, and a member of our team reviews every enquiry before we contact you. You may ask us for a copy of the summary and assessment we hold about your enquiry, or ask us to correct it, using the contact details at the end of this policy.

You can end the call at any time. If you would prefer that we delete your recording and transcript, please contact us and we will do so, subject to any legal obligations we have to retain records.

5. AI-Assisted Candidate Shortlisting

When an employer asks us to fill a role, we use an in-house tool to search our candidate database and the applications we have received and to suggest the people who most closely match what the employer has asked for. If you have applied to us or are in our candidate database, your information is processed by this automated shortlisting step.

It works from the information you have given us and the requirements of the role: your trade and the job titles you have held, your qualifications, certifications and licences, your years and type of experience, the skills and equipment you have listed, your location and availability, and your right to work where the role is based. It does not analyse your face, your voice, or your emotions, and it does not use information bought from data brokers or scraped from social media.

A person reviews every shortlist. One of our recruitment consultants reviews each shortlist before it leaves us, and can add candidates the tool did not suggest or remove ones it did. The tool does not reject anyone on its own, and it does not make the hiring decision. The employer does.

You can ask us whether AI was involved in a shortlisting outcome that affected you, ask a person to review your application again, ask us to explain in plain language the main reasons an outcome went the way it did, ask us to leave you out of AI-assisted shortlisting and consider you manually instead, or correct information we hold about you. Email us at enquiries@tprc.com.au and tell us what you would like us to do. There is no charge, and we aim to respond within 30 days. Our How We Use AI page explains this in full.

6. Information Sharing and Disclosure

We may share your personal information with:

  • Prospective employers (for candidates) or prospective candidates (for employers)
  • Government agencies for visa processing, skills assessments, and compliance purposes
  • Third-party service providers who assist in our recruitment operations
  • Professional advisors including lawyers and accountants

We will never sell your personal information to third parties for marketing purposes.

We use the following service providers to deliver our services, and they may handle your personal information on our behalf:

  • Google, which provides the speech processing and language analysis behind our AI workforce assistant;
  • HubSpot, our customer relationship management system, where enquiry records, call transcripts and recordings are stored;
  • Resend, which delivers the summary emails we send you.

These providers act on our instructions under contract and are not permitted to use your information for their own purposes.

When you tell us about roles you are trying to fill, we look at publicly advertised job listings for those roles in your area to understand local demand. No information about you or your business is provided to those job boards when we do this.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data storage, secure communications, and restricted access controls.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

9. Your Rights

You have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Ask a person to review an outcome our AI shortlisting tool helped produce
  • Lodge a complaint with the relevant data protection authority

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Candidate records are typically retained for up to 7 years after your last interaction with us.

Recordings and transcripts of AI workforce assistant calls are kept only for as long as we need them for the purposes described in this policy, and are deleted when they are no longer required.

11. International Data Transfers

As an international recruitment agency operating across Australia, New Zealand, the United Kingdom, and the Philippines, your information may be transferred between these countries. We ensure appropriate safeguards are in place for all international data transfers. Information handled by the service providers named above is processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: